Benjamín - Claims & Operations Specialist with 5+ years in Insurance and Logistics

Oversaw claims processing, eligibility verification, and documentation at Foundever, ensuring regulatory compliance.

Handled daily inquiries at Dollar General, providing empathetic communication and ensuring a positive customer experience.

Used Excel to manage export documentation, track shipment timelines, and resolve logistical challenges at DHL.

Maintained accurate case records in claims systems and generated reports to ensure operational efficiency.

Managed end-to-end claims operations for Liberty Insurance, ensuring compliance with company policies and regulatory standards., Verified claim eligibility, coverage details, and supporting documentation to ensure accurate adjudication., Maintained timely updates and accurate case records in claims...

Delivered exceptional customer service by handling 50 to 70 daily inquiries via email and phone, including claims and quote requests, ensuring a positive experience at every touchpoint., Collaborated in maintaining accurate inventory levels using Excel to document damage control, markdowns,...

Used Excel to track export operations, including documentation status and shipment timelines, while generating detailed reports to keep internal teams aligned and ensure timely execution., Exceeded established metric goals in terms of case volume and resolution times, maintaining constant...