Dedicated professional with over 5 years in customer service, legal notifications, and health insurance support. Skilled in communication, problem solving, and adapting to diverse environments, committed to delivering exceptional client experiences.
Exceptional ability to address client needs, ensuring positive interactions and satisfaction.
Skilled in analyzing issues quickly and implementing effective solutions under pressure.
Proficient in delivering clear, accurate information to diverse audiences across channels.
Efficiently prioritizes tasks to meet deadlines in fast-paced environments.
ATENTO
Provide financial counseling to the largest Mexican bank’s clients.
Legislatura del Estado de Mexico
Notify legal and administrative matters to physical and moral entities., Responsible for managing data on the mentioned affairs.
ResultsCX
Provided support to health insurance members by delivering clear and accurate information regarding enrollment periods, medication formulary tiers, coverage status, and other plan details., Supplied requested materials and guided members through payment processes in response to their specific inquiries.
Logistics and Transport Engineering
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Quickly adjusts to new roles and environments, maintaining high performance standards.
