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Benjamin
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Competencias
Extensive experience in sourcing, screening, and selecting candidates across diverse industries and roles.
Proficient in handling inbound technical and billing support calls, ensuring customer satisfaction.
Skilled storyteller and bilingual guide, adept at engaging audiences with historical narratives.
Experienced in leveraging social platforms to attract and evaluate talent effectively.
Educación
Idiomas
Resumen
Benjamin combines over 7 years of expertise in recruitment, talent identification, and customer support across diverse sectors, with strong bilingual communication skills and a proven track record of optimizing hiring processes.
Logros Clave
- Successfully managed talent acquisition for multiple LOBs, including PayPal and ATT, ensuring top-tier candidate selection.
- Enhanced social media and job portal strategies, increasing applicant engagement and quality of hires.
- Applied the S.T.A.R. process to identify candidate competencies, improving hiring accuracy for roles at Concentrix and Telvista.
- Led training initiatives on troubleshooting and software updates, improving team performance at Compucom.
- Conducted bilingual campaigns, increasing diversity and reaching broader candidate pools.
Experiencia
collections
Bilingual guide driver
storyteller about historial Places.
talent acquisition specialist
in charge of social media and job portal. detecting specific english level and send the prospect to specific LOBs
Recruitment and Selection Team
Detecting specific profiles whilst applying the S.T.A.R process to search deeply within the candidates for abilities and competencies for Uber, check point.
talent acquisition specialist
talent acquisition specialist
Hire talent for the following LOBS ATT FRONTIER PAY PAL. search for resumes and selection process. updating job postings on employment
Teleperformance
Detecting specific profiles whilst applying the S.T.A.R process for bilingual campaigns.
Help Desk
Responding to queries via chat, email. or phone. Training other staff members on troubleshooting and diagnosing problems. Writing, editing and revising training manuals for new and updated software and hardware. Providing technical assistance for questions and problems
Recruitment and Selection Team
Detecting specific profiles whilst applying the S.T.A.R process to search deeply within the candidates for abilities and competencies for specific projects.
Recruitment
Answering inbound calls from job advertisements and updating job postings on employment portals on the internet.
CSR Verizon Campaign
Billing. Basic Tech Support. Inbound calls.
CSR AT&T Campaign
Billing. Basic Tech Support. Inbound calls.