Benjamin - Project Manager with 8 years of experience in IT and software development

Applied project management techniques to guide software development projects, ensuring quality and timely delivery.

Implemented Agile practices such as Scrum and Kanban to improve team productivity and responsiveness.

Facilitated communication between technical teams and clients to clarify requirements and report progress.

Supervised and mentored project teams to achieve objectives and foster professional development.

Providing customer service and managing collections for an American financial company., Addressing customer inquiries and initiating collections for overdue accounts ranging from 1 to 60 days past due., Guiding customers on payment methods and options, including online payments using debit cards or routing numbers provided by the customer., Handling daily inbound and outbound calls to ensure timely collections and resolution of customer issues., Following up on unfulfilled payment promises beyond 60 days past due, coordinating vehicle repossession requests as necessary., Providing guidance during the repossession process and facilitating simultaneous resolution of overdue payments., Managing final payments, processing contract closure requests through the system, and generating property titles for customers., Participating in continuous training to ensure service quality and adherence to company standards., Serving clients across more than half of the United States, including Spanish-speaking customers.

Providing customer and user support in Latin America, Puerto Rico, and Mexico City., Managing interactions through chat and email, ensuring clear and effective communication., Data entry under a production-based scheme, prioritizing accuracy and efficiency., Tabulation and analysis of information applied to the Payments area, including processes for account adjustments and refunds for users and drivers., Preparation and detailed breakdown of invoices to ensure clarity and transparency in financial processes.

Telephone support to doctors from the Mexican Social Security Institute (IMSS)., Assistance in generating access codes for the COVID-19 vaccination website.

Professional customer service representative for ZIPCAR, a vehicle rental company in the United States and Canada, specializing in claims and accidents area as part of the Critical Care Team (CCT)., Ongoing training provided directly by the client, including specialized courses focused on delivering empathetic and human-centered service for every case., Personalized customer support, including assistance with roadside services such as towing, tire replacement, fuel delivery, and jump starts., Coordination of alternative transportation for customers via taxi or Uber., Utilization of advanced satellite technology for vehicle tracking., Preparation of reports to manage vehicle cleaning or maintenance as needed.

Customer service for all-inclusive hotel memberships - Unlimited Vacation Club (UVC)., Follow-up through email and voicemail., Management of reservation payments and assistance with additional services such as transportation and insurance.

Provides personalized customer service via phone calls, emails, and WhatsApp, ensuring efficient service and a satisfactory experience., Assists with reservation modifications, itinerary changes, cancellations, and offers remote support at the airport to facilitate arrivals and departures., Sells transportation services, including one-way and round-trip options, based on real-time flight information., Coordinates with the operations team to verify availability and confirm service provision in real-time., Facilitates the retrieval and return of forgotten items on shuttles, ensuring prompt and efficient handling of lost property.

Responsible for the efficient distribution of documents and items in the Colonia Nápoles area., Delivery of parcels, bank cards, and correspondence to designated recipients., Task-based work structure, emphasizing production and achievement of assigned targets.

Office Assistant for National Cash Transit Operations., Monitoring and reconciliation of cash balances directly with branch managers., Managing cash shipments ranging from 100,000 to 14,000,000 pesos., Coordinating value transport logistics with SEPSA, COMETRA, and ARMSTRONG., Payments Processor., Analysis of possible homonyms. Western Union Payment authorization given only to manager or main cashiers with validation by employee number.