Bernard - Data Analyst with 5 years of experience in finance and retail sectors

Utilizes statistical tools and techniques to interpret complex data sets and generate actionable insights.

Writes complex queries to extract and manipulate data from relational databases for analysis.

Creates dashboards and reports using tools like Tableau and Power BI to communicate data findings effectively.

Prepares detailed spreadsheets, automates tasks using macros, and supports data management activities.

Booking Valid transportation for all members in Tennesse using the platforms(Novus and Motion)., Taking high volume calls to secure transportation and calling vendors available for the next day trip., Maintains customer records by updating account information, Resolves service problems by clarifying the customer's complaint, Supported customer questions and issues by gathering data, analyzing needs, evaluating, Resolved concerns with products or services to help with retention and drive sales., Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concern

Take calls from customers and answer their questions., Installing the Peacock box that comes with the service and helping them secure it., Investigate complaints regarding the establishment’s goods, services, and policies., Receive account payments., Promote goods or services., Selling Internet services bundle., Upgrade and Downgrade internet plans., Order services.

Promoting the show in the resort designated for the month and selling tickets for their show and providing areas for the customers to sit, Gold member, Royal service and; , including round-trip transportation and open bar.