Bernardo

Bilingual Customer Service Specialist

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Enhanced customer satisfaction by promptly addressing concerns and providing accurate information., Responded to customer requests for products, services, and company information., Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues., Served as the primary point of contact for Spanish-speaking clients, offering seamless service regardless of language preference.

Call Center Agent

Advanced Tech Support

Provided advanced technical support until personal circumstances required me to leave.

Customer Service

Engaged in customer service activities.

IT Specialist

Software and apps troubleshooting and problem solving., Maintained office PCs, networks and mobile devices., Set up PCs, projectors, and microphones for use in video conferencing rooms., Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible., Configured systems according to prescribed software and hardware frameworks.

Contractor

Handled diverse operations on a contractual basis.

Owner and General Manager

Led the restaurant in providing quality fish food.

Owner and General Manager

Managed all aspects of restaurant operations.

Manager

Oversaw operations of a family-owned business as a Manager., Sales, Customer Service, inventory, payroll, hiring.

Reservations Agent

Managed hotel reservations and guest inquiries., Offered preferred service., Took care of special requests.

Server / Cashier

Served customers and handled cash transactions.

Server / Dishwasher / Cashier / Busser

Provided excellent customer service in various roles., Assisted in daily restaurant operations.

Survey Agent / Team Leader

Conducted surveys for various products., Led a team to achieve survey goals.

Sales Representative

Engaged in sales activities and managed customer relations.

Reservations Agent / Floor Supervisor

Handled reservations and customer inquiries., Attended special needs., Supervised floor operations.