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Bernardo
Product Manager with 7 years of experience in the tech industry
Contacto
Competencias
Managed all phases of product development from conception to deployment, ensuring quality and timely delivery.
Applied Agile principles to facilitate iterative development and foster collaboration among teams.
Conducted market research to identify customer needs and translate insights into product features.
Effectively communicated project status and strategic goals to clients, executives, and team members.
Collaborated with UX/UI teams to improve user satisfaction and engagement metrics.
Educacion
Resumen
Experienced Product Manager specializing in SaaS and process optimization.
Logros Clave
- Led development and launch of a SaaS platform used by over 50 clients
- Managed cross-functional teams to deliver projects on time and within scope
- Streamlined product lifecycle processes, reducing time-to-market by 20%
Experiencia
Customer Service and Tech Support Agent
Providing tech support and customer service assistance to VoIP.ms, Social Media Management, Creation of Yearly Planning for Social Media Posts, Tech Blog Redaction and Editing, Composition of monthly newsletters, Generation of scripts for YouTube tutorial videos, Creation and edition of imagery for social media posts, Use of HubSpot for social media calendarization, Compilation of daily, weekly and monthly news reports
Corporate Service Desk
Providing tech support for all Mexico’s car rental operations, ITIL based support for all users nationwide
Owner
Fabrication and distribution of chemical cleaning products, Plague control