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Humberto
Real Estate & Call Center Professional with 20 Years of Experience
Video resume
Contacto
Competencias
Managed property acquisition processes, including lead sourcing, analysis, soft offers, and closing.
Led virtual call centers, overseeing staff, KPI tracking, campaign strategies, and client relations.
Targeted high-level clients, closed deals through follow-up, and expanded business networks.
Maintained high-standard communication with clients, negotiating, and ensuring satisfaction.
Recovered significant debts, negotiated payment plans, and managed customer accounts.
Educacion
Idiomas
Resumen
Experienced professional with 20 years in sales, real estate, and call center management, specializing in lead generation, client relations, and debt recovery across diverse industries.
Logros Clave
- Managed full acquisition lifecycle for single-family properties, closing an average of 3 deals per month.
- Operated and scaled virtual call centers, increasing campaign sales by up to 300% per project.
- Recovered over $1.5M in bad debt and developed sales processes leading to continuous business growth.
Experiencia
Acquisitions Agent
Manage the full acquisition lifecycle for single-family off-market properties across the U.S., Consistently close an average of 3 deals per month with an average discount of $45,000 per deal., Source leads, conduct cold calls, analyze comps, prepare soft offers, and follow up aggressively., Use...
Owner / Operator
Operate and manage a virtual call center focused on lead generation., Recruit, train, and supervise a team of agents to meet client KPIs across industries., Deliver consistent campaign performance improvements and ensure client satisfaction.
Call Center Manager
Managed a virtual call center and generated leads for various businesses., Helped startups launch services across industries including petrochemicals and coaching., Increased campaign sales by 300%, generating $50K–$75K per campaign over 3–6 months., Handled recruitment, coaching, payroll, and...
New Business Developer
Targeted and pitched services to C-suite executives including CEOs, CFOs, and CIOs., Closed deals through strong follow-up, cold calling, and campaign adaptation., Maintained vendor relations and exceeded regular sales quotas.
Supervisor
Generated new business leads through online engagement and inbound support., Trained sales teams and closed deals through script-based rebuttals and customer service., Handled customer satisfaction and quality control.
Collections Agent
Recovered over $1.5M in worldwide bad debt., Introduced Capital One financial products and managed CRM workflows., Negotiated payment plans and debt settlements with customers.
New Business Developer
Oversaw 250-unit inventory and developed digital and print advertising., Built and maintained the company’s sales and collections departments., Networked with local businesses to generate ongoing awareness.
Supervisor
Managed concession operations and staff schedules., Maintained inventory levels and ensured proper customer service protocols.
Manager / Operator
Managed client communication and acquired new commercial maintenance accounts., Reported sales performance and coordinated service planning., Provided insight into future trends and helped expand client base.