Dedicated professional with extensive experience in customer service, interpretation, and administrative roles across legal, retail, medical, and online industries. Skilled in client communication, payment processing, and team support, adapting quickly to diverse environments and client needs.
Delivered support in various settings including legal, retail, and technical industries, managing client inquiries and resolving issues.
Provided bilingual English-Spanish interpretation in medical, insurance, and assistance contexts, ensuring clear communication.
Handled appointment scheduling, caller transfers, and information management for law firms, clinics, and media agencies.
Assisted customers with credit card transactions, billing issues, and account changes across retail and online services.
Lion Bridge
English -Spanish Role, 911 Assistance, Worked with appointments in Clinic, Making payments, Assistance for Insurance
DK Law Firm
Assist with clients information, Transfer the call to correct department
One Link
Assist with payment plan, Provide resolution to customer with electricity bill
BetDSI
Provide customer with type of credit card that can be used for the bet
Ibex
Elementary School
High School
High School
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Served as temporary supervisor at Khols, supporting team operations and agent assistance.
Help customer process payments with credit card, Help customer make changes in there name with one or two letters in there name, Help agents in store, back office in Fraud
Khols
Placing orders for customer, Helping agents with sub calls, Temporary Supervisor
Higher Focus Media
Setting up appointments Insurance
