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Bianka
Customer Service Specialist with diverse communication and administrative skills
Contacto
Competencias
Delivered support in various settings including legal, retail, and technical industries, managing client inquiries and resolving issues.
Provided bilingual English-Spanish interpretation in medical, insurance, and assistance contexts, ensuring clear communication.
Handled appointment scheduling, caller transfers, and information management for law firms, clinics, and media agencies.
Assisted customers with credit card transactions, billing issues, and account changes across retail and online services.
Served as temporary supervisor at Khols, supporting team operations and agent assistance.
Educacion
Idiomas
Resumen
Dedicated professional with extensive experience in customer service, interpretation, and administrative roles across legal, retail, medical, and online industries. Skilled in client communication, payment processing, and team support, adapting quickly to diverse environments and client needs.
Logros Clave
- Provided multilingual interpretation services at Lion Bridge, supporting 911 assistance and insurance processes.
- Assisted clients with payments, insurance, and account modifications across multiple customer service roles.
- Supervised customer service operations at Khols, facilitating order placement and sub call support.
Experiencia
Interpreter
English -Spanish Role, 911 Assistance, Worked with appointments in Clinic, Making payments, Assistance for Insurance
Receptionist
Assist with clients information, Transfer the call to correct department
Customer Service
Assist with payment plan, Provide resolution to customer with electricity bill
Customer Service
Provide customer with type of credit card that can be used for the bet
Customer Service
Help customer process payments with credit card, Help customer make changes in there name with one or two letters in there name, Help agents in store, back office in Fraud
Customer Service
Placing orders for customer, Helping agents with sub calls, Temporary Supervisor
Appointment Setter
Setting up appointments Insurance