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Marco
Customer Service Agent with diverse soft skills and 2+ years experience
Contacto
San Pedro Sula, Cortés Department, Honduras
Disponible en CazVid
Competencias
Customer ServiceAdvanced
Provided customer support, resolving inquiries and complaints effectively.
Active ListeningExpert
Engaged customers attentively to understand their needs and deliver appropriate solutions.
Problem SolvingIntermediate
Identified issues faced by customers and offered solutions to enhance satisfaction.
MultitaskingAdvanced
Managed multiple customer interactions simultaneously within fast-paced settings.
EmpathyExpert
Demonstrated understanding and patience to build rapport and trust with clients.
Educación
BACHILLERATO EN CIENCIAS Y LETRAS
LUIS BOGRAN
Idiomas
SpanishFluent
EnglishBasic
Resumen
Experienced customer service representative with strong soft skills specializing in complaint resolution, active listening, and building customer loyalty across call center environments.
Logros Clave
- Handled customer inquiries and resolved complaints at Allied Global and Startek
- Demonstrated adaptability and multitasking in fast-paced customer service environments
- Built customer loyalty through effective communication and problem-solving
Experiencia
TELEPHONE AGENT
ALLIED GLOBAL
2014 - 2015
Customer service representative
Customer service representative
Startek
2020 - 2024
Habilidades
Customer ServiceActive ListeningProblem SolvingMultitaskingEmpathy
Publicado en CazVid - 3 jul 2025