Brayan - International Business Professional with 10+ years in Customer Support & Logistics

Provided bilingual technical and customer support across call, email, and chat channels, resolving issues efficiently.

Coordinated ocean and container tracking, billing, and shipment monitoring for logistics operations.

Collected, cleaned, and analyzed supply chain and operational data to identify trends and improve processes.

Led and trained teams in logistics and support roles, improving operational efficiency.

Utilized Power BI and Excel to create reports and dashboards supporting strategic decision-making.

Delivered bilingual technical support via calls, emails, and chats., Ensured timely resolutions and high customer satisfaction.