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Bready
Customer Service & ESL Educator with 10+ years in education and banking
Contacto
Competencias
Designed and delivered ESL lessons for diverse age groups, facilitating language acquisition.
Provided financial advice and managed customer inquiries across multiple platforms, ensuring high satisfaction.
Produced internal and external reports, monitored real-time data to optimize workforce management.
Developed engaging lesson plans and curricula for ESL education, assessing student progress.
Handled high-priority customer escalations, analyzing cases to identify improvements.
Educacion
Idiomas
Resumen
Dedicated professional with over 10 years of experience in education and banking industries, specializing in ESL instruction, customer service, and data analysis. Proven ability to develop engaging curricula, resolve complex customer issues, and optimize operational workflows. Skilled in report...
Logros Clave
- Led ESL instruction for K-8 students and collaborated on curriculum development at Colegio Rosa de Saron.
- Managed high-priority customer escalations at Samsung's Office of the President, resolving complex cases efficiently.
- Produced detailed reports and monitored real-time data for workforce management in call center roles.
Experiencia
Docente de lengua, Mención Ingles
Oversaw ESL instruction for students from kindergarten to middle school., Created engaging and interactive lessons to facilitate language acquisition., Collaborated with colleagues to develop a comprehensive ESL curriculum.
Customer Service, Asesor de Experiencia al Cliente - back up trainer - Soporte - Service Officer
Provide financial advice and guidance to customers on day-to-day banking and loan inquiries., Assist customers with account management, transactions, and resolving banking issues.
Customer Service, Asesor de Experiencia al Cliente (chat position) - Soporte - real-time analyst (RTA/ workforce)
Produced daily and hourly internal and external reports for two lines of business (LOBs)., Monitored real-time data to ensure optimal workforce management and resource allocation., Assisted with various projects and performed.
Customer Service, Asesor de Experiencia al Cliente (chat position) - support
Maintained high levels of customer satisfaction through effective communication and problem-solving., Conduct training sessions for new hires and provide ongoing support to team members., Ensure customer satisfaction by delivering high-quality service and support.
Customer Service, Asesor de Experiencia al Cliente (Emails position)
Handled customer inquiries and issues via chat and email., Provided support to other agents and ensured smooth project operations., Contributed to team performance by maintaining high standards of customer service.
Docente de lenguas, Mención Ingles
Taught English to students of different age groups and proficiency levels., Created and delivered engaging lesson plans to improve language skills., Assessed student progress and adapted teaching methods to meet their needs.
Customer Service, Asesor de Experiencia al Cliente - Case Analyst
Manage executive-level and high-priority customer escalations for Samsung’s Office of the President, ensuring timely and effective resolution., Act as a cross-functional liaison between customers, internal teams, and leadership to deliver end-to-end case solutions., Analyze complex cases to...