Brenda - Data Analyst with 3+ years of experience in financial services

Performed complex data analysis to inform business decisions and optimize processes.

Wrote and optimized SQL queries for data extraction and reporting.

Created reports and dashboards using Tableau to communicate insights effectively.

Utilized advanced Excel functions and macros for data manipulation and analysis.

Team management, Manage supervisors in different sites to make a plan of execution for the next month and the responsibilities each individual has and provide the accurate follow up.

Team management, Communicate organizational needs, Coaching, Follow up on performance to make sure goals are met, Be a counselor and a director of what the plan of actions will be and pay my people right.

Provide always the best customer experience, Taking incoming calls and cases through the portal, Subjects can vary but we work mainly with follow up of billing, invoices, orders, shipment of supplies and parts, We are the main contact between customer and other departments to work hand in hand and provide the best follow up.