Experienced hospitality professional skilled in coffee preparation, customer service, and team supervision across diverse settings including cafes and cruise ships.
Handled customer interactions across diverse clientele ensuring satisfaction and service quality.
Supervised staff, coordinated operations, and participated in store openings and team leadership.
Managed cash register, inventory control, and supply coordination in hospitality settings.
Prepared beverages according to specialty coffee standards, including espresso calibration and latte art.
Café Martinez
Participation in the opening of the store., Customer service and attention., Café team leader., Cash register and inventory control management., Supervision of café operations.
Norwegian Cruise Line
Customer service for multiple nationalities; guest assistance., Stock management; coordination with suppliers., Project management., Assistance in audits; maintaining the environment according to norms and standards.
Cigaló Specialty Coffee
Preparation of beverages according to specialty coffee criteria and brand standards., Customer service and attention.
Bilingual Natural Sciences Bachelor
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Participated in audits and maintained environment standards on cruise vessel.
