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Briana
Customer Service & Team Management Professional with 7+ years in the Hospitality Industry
Contacto
Competencias
Experienced in delegating tasks, guiding team members, and ensuring smooth shift operations.
Skilled in providing exceptional service, handling customer inquiries, and maintaining satisfaction.
Proficient in managing daily operations, including cash handling, stock management, and sanitation.
Capable of training staff on safety, procedures, and operational standards to ensure compliance.
Educacion
Resumen
Dedicated team leader with over 7 years of experience across fast-food and hospitality environments. Adept at managing operations, training staff, and delivering exceptional customer service. Focused on efficiency, sanitation, and team development.
Logros Clave
- Led team operations and delegated tasks effectively across multiple roles, ensuring smooth shift execution.
- Maintained accurate payroll and cash handling procedures, minimizing errors and enhancing financial accuracy.
- Trained staff on safety protocols and operational duties, improving team performance and compliance.
- Ensured high standards of sanitation and customer service, leading to positive customer experiences.
- Developed and implemented deployment and task assignment strategies to optimize shift efficiency.
Experiencia
Manger on Duty
Delegated tasks among team members according to their strengths and ability.. Manage payroll records for accurate tracking of hours worked by staff members.. Provided guidance and support to team members when needed.. Assign tasks to employees and monitored progress of projects.. Maintain inventory levels by ordering supplies as needed.. Handled employee relations issues such as disciplinary action or termination.
Shift Lead
Verify that cash drawers contain corrects amount of money during opening and closing shift.. Insured staff was properly trained on all aspects of their job duties, including safety protocols.. Analyze sales data on a weekly basis in order to identify trends or opportunities for improvement.. Provided exceptional, customer service and maintain a positive attitude throughout the shift.. Inspected food preparation areas to ensure proper sanitation standards were met at all times.. Assisted in training new employees on shift operations.
Team Member
Performed opening and closing duties such as setting up displays, restocking items and cleaning the sales floor.. Monitored expiration dates on food items for freshness assurance.. Maintained a clean and organized work area throughout the shift.
Customer Service Representative
Provided exceptional customer service to ensure customer satisfaction.. Put away truck order every Monday, Wednesday & Friday.. Restock as needed while helping the customers.
Provides an efficient deployment chart. Assigns task to employees. Exceptional service to ensure the shift runs smooth. Sanitation standards are met. Checklist completed daily