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Brittany
Part-Time Front Desk Associate
Contacto
Competencias
Demonstrated experience with Client consultation & customer service.
Demonstrated experience with Airbrush tanning & skin-care consulting.
Demonstrated experience with Sales & membership conversion.
Demonstrated experience with Training & employee development.
Demonstrated experience with Scheduling & coordination.
Educacion
Resumen
Part-Time Front Desk Associate open to new opportunities
Experiencia
Airbrush Technician
Operate and maintain professional-grade airbrush tanning systems, delivering customized, streak-free applications based on individual skin tones and client preferences.. Manage end-to-end client bookings, pre-tan consultations, customized color selection, and aftercare education to support client satisfaction and retention.. Follow strict sanitation protocols and equipment-maintenance standards, including advanced DuraTech and PermaFlo filtration systems for air quality and overspray safety.. Maintain detailed client records documenting color formulations, development times, and skin sensitivities to provide consistent, personalized results.
Airbrush Technician
Delivered professional airbrush tanning services while consulting clients on skin care, tanning preparation, and product selection.. Converted new clients to memberships through personalized consultations and service recommendations.. Recommended new and existing products based on individual client needs, supporting daily, weekly, and monthly retail sales.. Educated clients on the tanning process and benefits of premium skin-care products using certified tanning-consultant training.
Training Coordinator
Supported HR operations and partnered with employees across the business to provide a seamless workplace and training experience.. Coordinated internal and external training schedules, enrollment, participation, attendance tracking, and training credit.. Managed a high volume of employee inquiries, monitored shared inboxes, and ensured timely responses while meeting service-level expectations.. Generated reports and analytics related to people metrics; maintained accurate records and conducted regular audits for data integrity.. Partnered with HR teams, managers, and Centers of Excellence while handling confidential employee information with discretion.. Identified and implemented process improvements and supported ad hoc compliance and business projects.
Senior Learning & Development Specialist
Led the training department supporting American Express Platinum Travel, managing up to 8 concurrent classes while facilitating personal classes of 25+ new-hire employees.. Supported employee development and client management to maintain strong experiences for both the American Express client and its Card Members.. Earned 2 promotions from Travel Consultant to Senior Learning & Development Specialist through strong performance, sales results, growth, and teamwork.. Served as a liaison among Operations, Recruiting, IT, Human Resources, and Facilities to resolve employee and client needs efficiently.. Monitored and performance-managed key metrics including Net Promoter Score, Customer Satisfaction, Quality, and Sales targets.. Designed and implemented new-product, refresher, and new-hire training materials, job aids, and learning resources.