Experienced in digital content creation, client support, and administrative assistance with a focus on quality and professionalism.
Applied Adobe Premiere and AI voice tools to produce and edit video content for diverse clients.
Managed emails, scheduling, customer support, and online research to support supervisors and clients.
Developed strong interpersonal and professional communication skills through client interactions and team collaboration.
Provided timely support via phone, email, and chat platforms, enhancing customer experience.
Freelance
Edited videos for clients using Adobe Premiere and AI voice tools, Built strong client relationships and delivered high-quality work on time, Conducted online research and provided administrative support, Delivered edits on time for reviews and final delivery.
Cci-properties
Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes., Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients., Assisted in the development of new sales representatives by sharing best practices and providing mentorship for effective cold calling techniques., Maintained compliance with all company policies during outreach efforts, ensuring ethical practices at all times., Collaborated closely with marketing department to align messaging between outbound campaigns and inbound responses.
Molino de Pihusi - Patrimonio
Provided excellent customer service in a fast-paced environment, Managed multiple tasks while maintaining attention to detail, Developed strong teamwork and communication skills, Remained calm and poised when dealing with difficult customers or during busy shifts., Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly., Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
High School Diploma
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Collaborated effectively with team members in hospitality and client projects to ensure seamless service delivery.
Upwork.com
Monitored emails, organized inbox, and prioritized messages for supervisor., Set up virtual Zoom meetings, invited guests and disseminated agendas., Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms., Conferred with customers by telephone, chat or email to provide information.
