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Bruno
Customer Service & Quality Analyst with 3+ years of client interaction and team leadership
Contacto
Competencias
Utilized strong written and verbal skills to effectively communicate with customers and team members.
Led QA teams and handled training responsibilities to improve team performance and client relationships.
Provided high-quality assistance, guiding customers through troubleshooting and managing inquiries professionally.
Applied Facebook ads experience to support marketing efforts and outreach initiatives.
Maintained structured record review and follow-ups to ensure data accuracy and process efficiency.
Educación
Idiomas
Resumen
Experienced professional specializing in customer interactions, team leadership, and quality analysis with a proven ability to enhance client satisfaction and process efficiency.
Logros Clave
- Led image analysis QA teams at Church of Jesus Christ LDS and Family Search, ensuring data accuracy and quality control.
- Developed client relationships through effective communication and follow-up, increasing customer satisfaction levels.
- Trained and guided customer service teams, enhancing troubleshooting efficiency and complaint resolution.
Experiencia
Seller representative
Optimist the customer experience by providing high-quality service and ensuring to feel welcome, High sales goal.
Customer service / Cold Caller
Developed abilities to work as a team., Trained to give guidance to the customer., Skilled to guide customer through troubleshooting., Handled customer complaints and inquiries in a professional and courteous manner.
Cold Caller
QA (Quality Analyst) Team Lead Image Analyst
Review records, Fill out Information
QA (Quality Analyst) Team Lead Image Analyst
Developed and maintained a positive client relationship through excellent communication and follow-up skills., Listen to customer feedback and needs to achieve total customer satisfaction., Handled inbound, outbound calls and make follow up over email.