Bryan - Call Center Agent with 1.5 years in BPO and Customer Service

Bogota, Bogota D.C., ColombiaRemotoen

Provided customer service and collections for clients like Airbnb at Intouch CX.

Handled outbound calls, chats, and emails to support customer needs.

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Resumen

Experienced BPO agent with 1.5 years in customer service, collections, and multi-channel support.

Worked in multiple roles including customer service and collections across different BPO companies.

Customer ServiceIntermediate

Managed customer interactions across multiple channels including calls, chats, and emails.

Outbound CallsIntermediate

Conducted outbound calls for customer engagement and collections in a high-volume environment.

CollectionsIntermediate

Engaged in collection processes as part of BPO operations for clients like Came2Solutions.

Ticket ManagementBeginner

Handled support tickets to resolve customer issues and queries.

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