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B

Bryan

Customer Service and Scheduling Specialist with 5+ years in healthcare and hospitality

Contacto

Managua, Managua Department, Nicaragua
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Competencias

TroubleshootingIntermedio

Utilized troubleshooting skills to resolve customer issues during support and sales interactions.

Customer ServiceAvanzado

Provided prompt and courteous support to customers in healthcare and hospitality settings.

SchedulingIntermedio

Managed appointment scheduling for medical procedures and spa services via phone and other communication channels.

Inbound SalesIntermedio

Handled inbound sales calls to address customer needs and promote services.

Customer SupportIntermedio

Provided assistance and information regarding procedures and services across multiple roles.

Educacion

High School
Colegio Autonomo Nicarao
Completed 2017
English Course
UCA Language Institute
2018

Idiomas

EnglishFluent
SpanishNative

Resumen

Experienced in patient support, appointment scheduling, and customer service across healthcare and hospitality sectors, with a focus on courteous and efficient service.

Logros Clave

  • Provided courteous customer service and support for healthcare appointments at Oclinicals and Texas Digestive Disease Consultants.
  • Handled inbound and outbound calls for scheduling colonoscopies and endoscopies, ensuring patient inquiries were addressed efficiently.
  • Delivered effective reception and scheduling services for spa guests at Graton Resort & Casino, managing appointment bookings and guest interactions.

Experiencia

Customer service

Sitel
June 2019 - August 2022

Troubleshooting, Inbound Sales.

Scheduler/Customer service

Oclinicals/Texas Digestive Disease Consultants
September 2022 - August 2023

Provide prompt, efficient, and courteous service to customers., Provide instructions and information about colonoscopies and Endoscopies to patients, Assist with any questions regarding the procedures, Inbound or outbound calls to schedule appointments for colonoscopies and Endoscopies

Spa Receptionist

Graton Resort & Casino
March 2024 - July 2025

Provide efficient and courteous customer service., Assist with scheduling appointment for Spa Guests., Inbound and outbound calls

Habilidades

TroubleshootingCustomer ServiceSchedulingInbound SalesCustomer Support
Publicado en CazVid - 17 may 2026
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