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Customer Service
Give an excellent Customer service., Verified information for the security process, Retention process to keep the Customers on the account., Get new agreements and special offers.
Customer Service Expert
Give an excellent Customer service., Verified information for the security process., Provide information regarding the insurance plans and also the benefits., Provided Support as needed., Be the contact point between the Members and the company.
Customer Service and Loan Services
Give an excellent Customer service., Verified information about the cards., Provide loans to the Customer on their cards., Provide information about the current balance., Split payments., Investigation about the charges and credits.
Customer Support and IT Support
Give an excellent Customer Service., Change IMEI numbers and CCID number., Sold internet Services., Troubleshooting to the devices., Checked the Signal and the areas that the company provided the services., Checked Statements., Provided information about the packages of internet and the devices.
Owner of the business and administration
Give an excellent Customer Service., Manage the main Operation on the club., Inventory Management., Supplier Management., Payment of Salaries.
Customer Service Agent
Give an excellent Customer service., Add orders and cancel orders., Check the status of the orders and provide refunds., Add payment methods and remove it., Evaluate the situation and transfer the case to the correct teams., Schedule appointments., Handled calls, emails and chats., Check 3D models for the treatments and provided the best resolution., Identify the different plans such insurance Anthem, Cigna, Aetna and verify the benefits., Identify if the customer had a credit or not., Provide floor support to the agents.
Land Line services
Give an excellent Customer service., Add services and remove services from the system., Fixing issues such as connection and extensions for the phones., Adding payment method and update it., Reset phones and give solution about the incorrect function for the phones., Add MAC address and remove it., Verification of the invoices and clarify the balance to the Customer., Activate the accounts and Suspend the account, Furthermore verify what would be the possible cancellations for the account and take actions.
Dental Alignments
Use a 3D software to create the Dental alignments., Follow the instruction from the Doctor on the treatment., Verify if everything was right before to approve the treatment., Verify if the movements on the teeth could perform or not., Fixing the Deep bite and the Over Bite., Fixing Curve Spee and Class correction to Class 1 if could achieve.
Claim Associate
Verify the insurance to cover the patients., Provide floor support to the agents., Fixing and reviewing claims for the Cleveland Clinic Hospital in all around the world.
Food and Beverages and Reception
Handled the check in and checkout for the Customers., Create the appointments on the system for the Customers., Handled the room services and the operation in the Hotel., Waiter and control of the inventories in the restaurant., Provided excellent customers services., Problem resolution and coordination of Benefits in the Hotel.