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Camila
Customer Experience and Legal Support Professional with 8+ years of diverse industry experience
Contacto
Competencias
Provided bilingual support in English and Spanish through multiple channels, managing high inquiry volumes.
Supported legal documentation, case organization, and compliance across immigration and litigation cases.
Analyzed performance metrics and generated reports to track KPIs and improve service operations.
Handled client logistics, reviewed shipment documentation, and ensured regulatory compliance for international shipments.
Managed scheduling, documentation, and internal communication across multiple roles and departments.
Educación
Idiomas
Resumen
Experienced professional with a strong background in customer support, legal case management, and logistics coordination, adept at ensuring efficient operations and compliance.
Logros Clave
- Managed high-volume bilingual customer support at Disney+ via chat and phone, ensuring customer satisfaction.
- Conducted comprehensive client intake and drafted legal documents, supporting immigration and legal cases efficiently.
- Streamlined logistics operations by coordinating international shipments, ensuring compliance and accurate documentation.
Experiencia
Customer Experience Manager
Provided bilingual customer support (English and Spanish) via chat and phone, addressing a high volume of inquiries daily., Managed administrative tasks such as scheduling appointments, processing requests, and following up with customers to ensure satisfaction, demonstrating administrative support and organization skills., Monitored and audited client interactions to provide actionable coaching and feedback., Analyzed performance data to generate reports, track KPIs, and implement solutions to meet targets., Worked collaboratively with other departments to ensure seamless communication.
Immigration Case Manager/ Intake Specialist
Conducted initial client intake via phone, gathering detailed information on immigration status, visa types, and other relevant legal data., Drafted, reviewed, and edited legal documents, such as asylum petitions and appeals, ensuring compliance with confidentiality and data protection laws., Managed legal calendaring by scheduling appointments, interviews, and hearings, ensuring all deadlines were met and tracked efficiently., Coordinated internal communication and documentation flow between clients, attorneys, and paralegals., Assisted with case preparation, providing administrative support by maintaining client files and records in compliance with legal standards., Ensured regulatory compliance by adhering to industry standards and legal procedures, maintaining organized and up-to-date case documentation.
Logistics Coordinator / CX Success Specialist
Acted as the main point of contact for clients, handling logistics and supply chain issues, ensuring compliance with relevant regulations and standards., Drafted and reviewed shipment documentation, ensuring accuracy and completeness for international shipping and customs clearance, leveraging legal document drafting and regulatory compliance skills., Coordinated meetings and provided regular updates on project progress., Provided administrative support by managing data and reports related to shipments, inventory, and performance metrics, ensuring accuracy in data management and report generation.
Legal Assistant
Support pre-litigation and litigation work such as pleadings preparation, discovery management, and trial preparation., Keep case calendars, track court deadlines, and schedule depositions, mediations, and hearings., Coordinate clients, opposing counsel, expert witnesses, and court personnel to facilitate litigation workflows., Conduct legal research and create case law, medical chronologies, and damage summaries., Verify insurance coverage and policy limits; prepare letters of representation and comprehensive demand packages., Keep accurate case files and records with the help of legal case management tools like CAMP Legal and Litify., Communicate with insurance adjusters, opposing counsel, and clients to support case progress and resolution.