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Competencias
Demonstrated experience with Google Workspace.
Demonstrated experience with Microsoft Office.
Demonstrated experience with Slack.
Demonstrated experience with Zoom.
Demonstrated experience with Salesforce.
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Experiencia
Customer Service Representative
Provided front-line customer support for Disney+ and Hulu, handling inbound calls related to billing inquiries, service payments, and subscription cancellations., Ensured a smooth and positive customer experience by delivering accurate information and timely solutions., Additionally served as a mentor for new hires, offering guidance, support, and training to help them adapt quickly and meet performance expectations.
Customer Service Agent
Provided customer support for a Texas-based electricity company., Managing incoming service calls and corporate email communications with professionalism and efficiency., Created and dispatched service tickets, ensuring resolution within a maximum of 48 hours., Maintained high levels of customer satisfaction by addressing inquiries and concerns promptly and accurately.