Experienced in managing complex support issues, designing training programs, and ensuring compliance across multiple service and tech industries.
Handled escalations, inquiries, and support ensuring customer satisfaction and compliance.
Designed and delivered training programs, mentored employees, and improved onboarding processes.
Ensured adherence to regulations, managed documentation, and supported process streamlining.
Generated metrics, reports, and insights to support data-driven decision-making.
Uber
Managed complex and high-priority support escalations specifically related to High Capacity Vehicle (HCV) services, Delivered premium support to top-tier drivers and high-value riders, increasing customer satisfaction (CSAT) scores, Handled advanced issues regarding vehicle eligibility, regulatory...
Movate
Performing during nesting week as SME (Subject Matter Expert) for new hires using different strategies and methods for them to follow the policies and perform the process in a correct way, Delivering feedback for 20 to 25 trainees, in a personal way after call play roles and following up their...
Movate
Addressing inquiries to restaurant owners or employees about customization of the menu such as updating prices, connecting correctly the printer for the orders, add employees to system effectively, Checking employee reports regarding time entries, labor performance, sales summary, revenue centers...
Bachelor Degree
Bachelor Degree
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Amazon
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First point of support to employees by addressing inquiries related to leaves and accommodations, Efficiently managing case initiation, documentation, and policy interpretation to ensure compliance with regulations and company policies, Efficiently managed HR processes by utilizing HRIS systems...
