Camilo is a dynamic professional with extensive experience in client relationship management, logistics coordination, and insurance risk assessment. Skilled in project management, team leadership, and data analysis, with a proven track record of enhancing operational efficiency and client satisfaction in fast-paced environments.
Expertise in building strong client relationships, ensuring satisfaction, and managing expectations effectively.
Skilled in planning, resource allocation, and troubleshooting to deliver projects on time and within scope.
Proficient in analyzing large data sets to inform decision-making and optimize processes.
Experienced in leading, coaching, and developing teams to achieve high performance and KPIs.
Dialectica
Orchestrated an average of 60 expert-client interactions monthly since joining, meticulously planning timelines, allocating resources, and proactively troubleshooting challenges to ensure seamless execution and client satisfaction., Spearheaded and managed 20+ complex expert consultation projects within the last 3 months, coordinating cross-functional teams of 10-30 individuals to deliver high-quality strategic insights to global clients on time., Identified and recruited top-tier industry experts for specialized client projects through custom sourcing and rigorous screening processes, ensuring optimal strategic alignment and knowledge transfer., Performed critical analysis of expert profiles and credentials, double-checking legitimacy and accuracy to guarantee the integrity and reliability of information delivered to clients.
Lean Solutions (FreightQuote)
Drove growth for a new Small Accounts department by successfully selling logistics services and migrating potential clients to an innovative self-serve platform., Negotiated and coordinated freight loads for existing clients, optimizing logistics solutions to meet diverse shipping requirements and timelines., Cultivated strong client relationships by providing responsive service and effectively communicating the value proposition of new service offerings.
Conduent (Groupon)
Led and mentored a team of 20 customer service agents, conducting weekly 1-on-1 coaching sessions and daily interaction monitoring to enhance performance and achieve top-tier KPIs., Implemented data-driven strategies based on interaction analysis to address pain points and reinforce strengths, consistently optimizing team communication and service quality., Delivered consistently top-quality customer service through phone, chat, and email in English, going the extra mile to resolve complex issues and ensure customer satisfaction., Thrived under pressure while managing high-volume inquiries and challenging escalations, demonstrating exceptional problem-solving and communication skills.
Electronics Engineer
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Capable of conducting detailed risk analysis and reviewing contracts to mitigate potential issues.
Algiz Seguros
Provided expert freelance consulting to an auditing company, critically reviewing large-scale contracts to identify and assess potential risks., Conducted thorough due diligence on insurance components of contracts, ensuring compliance with regulatory requirements and mitigating financial exposures for clients.
Austral Seguros
Directed comprehensive corporate insurance programs, serving as the primary liaison with insurance companies for claims and underwriting processes across diverse lines including auto, home, property, casualty, liability, maritime, transportation, business, accidents, surety, and compliance insurance., Delivered in-depth risk assessment reports to corporate clients, identifying potential exposures and providing strategic recommendations for effective mitigation strategies., Led and managed a dedicated team responsible for small client accounts, ensuring seamless operations and high-quality service delivery., Conducted meticulous analysis of complex policy conditions across a broad spectrum of insurance lines to identify coverage gaps and potential risks, ensuring clients' assets were comprehensively protected., Coordinated and oversaw the timely renewal and issuance of policies, ensuring all contractual requirements were met to safeguard client interests.
