Demonstrated experience with Adobe Photoshop.
Demonstrated experience with Adobe Illustrator.
Demonstrated experience with Adobe InDesign.
Demonstrated experience with Canva.
Sitel Group / Foundever
Handle complex cases such as account access issues, account closures, frozen funds, disputed charges, and fraudulent transactions., De-escalate challenging situations with frustrated or upset customers through active listening, empathy, and effective communication., Provide seamless support to a diverse, global customer base., Utilize Salesforce CRM to document cases, track investigations, and ensure timely resolution of customer issues., Collaborate across teams using Google Workspace tools (Docs, Sheets, Gmail, Meet) in a fast-paced, remote-first environment., Navigate internal dashboards and fraud/risk management platforms to research and resolve complex disputes.
FISERV TCPA
Investigated and resolved fraud-related issues, account discrepancies, and suspicious transactions., Delivered support for banking customers, ensuring clarity and trust in fraud resolutions., Assisted in onboarding, training, and coaching new hires as a Subject Matter Expert., Utilized Microsoft Office Suite and collaboration tools for documentation, reporting, and communication., Operated softphone software for secure outbound calls with customers., Applied STAR fraud detection software to analyze cases, detect suspicious activity, and prevent financial losses.
CJR Social Media Management
Creation of websites for several companies., Management of digital marketing on various platforms for multiple companies: Ostrauma, Hacienda Fagua, ¡Digan Cheese!, among others., Creation and design of various publications and marketing campaigns on digital platforms such as websites, social media, and email marketing.
BA in Graphic Design
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Demonstrated experience with Microsoft Office.
¡Digan Cheese!
Created own business venture of personalized photographic decorative products., In charge of retouching, assembling and fixing digital photographs, where a very good, spontaneous photograph must be achieved, where the protagonist shines in each image, always looking for balance and best angle., Graphic Design of the various promotional pieces offered by the company., Design of procedures and strategies to optimize productivity and achieve mass production of the different products and thus be able to satisfy the demand of all customers within the established deadlines., In charge of the company's social media networks., In charge of customer service and management through the different communication channels., In charge of the online presence of the company.
Grupo Jacobsen SAS
Responsible for touch-ups, photo editing, and adjustments of digital photographs, where a very good, spontaneous photograph must be achieved, where the protagonist shines in each image, always seeking balance and the best angle., Design of the various promotional pieces offered by the company., Design of procedures and strategies to optimize productivity and achieve the mass production of various products, thereby satisfying the demand of all customers within established time frames.
Novamed S.A.
Design of various promotional pieces for pharmaceutical products offered by the company., Editorial design and layout of medical studies (support material for medical professionals)., Translation from English to Spanish of medical studies (support material for medical professionals).
Instituto para la Cirugía Plástica S.A.
In charge of company communications including: social media, website, internal email, advertising., Launch and development of the important plastic surgery brand, Proestética in various commercial locations in Bogotá., Visual development for cosmetic product lines, Insbell., Visual development for nutritional product lines, Nu-tech., Development of promotional pieces for silicone breast implant brand, Sima., Design of advertising ads for magazines. Designs of promotional pieces for the different products of the company (plastic surgery, cosmetic medicine, cosmetic dermatology, nutrition, breast implants, etc.)
