Dedicated professional with extensive experience in logistics, customer service, and marketing support, ensuring operational efficiency and superior client engagement.
Provided support and solutions to customers and collaborated with teams to enhance service quality.
Managed shipment tracking, data entry, and communication with carriers to ensure smooth logistics operations.
Performed data input and management in tracking and logistics processes to maintain accurate records.
Collaborated effectively with colleagues across departments to optimize customer service and campaign outcomes.
LSS - Axle Logistics
Daily follow-up call or emailing the carriers to track pick-ups, in transit and drop-off shipments., Registering all load information received from the carrier following the guidelines on the Track & Trace SOP., Data entry process when requested.
Sutherland SGS - Remitly Inc.
Answer calls, analyzing customer needs and manage them in a team with other areas of the company., Be the point of contact between the representatives and higher departments and provide assistance to my coworkers in order to help the customers with success.
Teleperformance - Nordstrom
Monitored ongoing marketing campaigns with editing programs., Assist coworkers in managing cases successfully and deliver trainings to new team members in Alexandria and Nicaragua to improve performance and service quality.
Technician in Production
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Monitored ongoing marketing campaigns and assisted in editing promotional materials.
