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Gloria
Logistics and Customer Service Specialist with 5+ years in Supply Chain and Client Support
Contacto
Competencias
Provided support and solutions to customers and collaborated with teams to enhance service quality.
Managed shipment tracking, data entry, and communication with carriers to ensure smooth logistics operations.
Performed data input and management in tracking and logistics processes to maintain accurate records.
Collaborated effectively with colleagues across departments to optimize customer service and campaign outcomes.
Monitored ongoing marketing campaigns and assisted in editing promotional materials.
Educacion
Idiomas
Resumen
Dedicated professional with extensive experience in logistics, customer service, and marketing support, ensuring operational efficiency and superior client engagement.
Logros Clave
- Handled daily communication with carriers to track shipment progress at Axle Logistics.
- Served as the primary point of contact between customers and internal teams at Remitly Inc.
- Conducted training sessions and supported marketing campaign management at Nordstrom.
Experiencia
Logistics Coordinator
Daily follow-up call or emailing the carriers to track pick-ups, in transit and drop-off shipments., Registering all load information received from the carrier following the guidelines on the Track & Trace SOP., Data entry process when requested.
Point of Contact & Customer Service Associate
Answer calls, analyzing customer needs and manage them in a team with other areas of the company., Be the point of contact between the representatives and higher departments and provide assistance to my coworkers in order to help the customers with success.
Customer Service & Promotions
Monitored ongoing marketing campaigns with editing programs., Assist coworkers in managing cases successfully and deliver trainings to new team members in Alexandria and Nicaragua to improve performance and service quality.