Experienced in medical interpretation for the US healthcare industry and fraud analysis within banking, combining strong communication skills with security and quality assurance expertise.
Skilled in providing precise English-Spanish medical interpretation to facilitate effective communication.
Experienced in delivering quality customer support and resolving client issues efficiently.
Proficient in analyzing transactions, identifying suspicious activity, and resolving security conflicts.
Capable of reporting and analyzing performance metrics to improve service quality.
Propio
Medical Interpreter English - Spanish. Consecutive rendition for the medical industry in the US for native spanish speakers
ICC BPO
Medical Interpreter English - Spanish. Consecutive rendition for the medical industry in the US for native spanish speakers
Scotiabank
Monitoring of transactions, reporting of suspicious movements, resolution of bank security conflicts, Formerly customer service
Teleperformance Colombia
Report and analysis of performance metrics, advice and improvement of customer service strategies following quality standards, Formerly sales and customer Service
Professional
General English
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