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Customer Service & Hotel Operations with 5+ years in Hospitality & Support
Contacto
Competencias
Experience in providing support via phone, online, and in-person inquiries, ensuring customer satisfaction.
Handled check-ins, reservations, and guest inquiries at Tara’s Lodge Hotel Boutique and Gavuni Hotel.
Supervised daily store and branch operations, including team coordination and administrative tasks at iSwitch.
Supported the organization and coordination of match venues during FIFA World Cup Sub-20.
Proficient with CRM platforms, Microsoft Office Suite, communication apps, and design tools for various professional tasks.
Educacion
Idiomas
Resumen
Experienced in hotel front desk management, customer support, and event coordination. Proven ability to oversee operations, enhance guest experiences, and coordinate large-scale events.
Logros Clave
- Managed all operations for the Chile online store and later became the general manager of the Argentina branch at iSwitch.
- Handled guest support and front desk duties at Tara’s Lodge Hotel Boutique, ensuring professional guest interactions.
- Assisted in organizing match venues during FIFA World Cup Sub-20, coordinating with teams and suppliers for smooth event operations.
Experiencia
Front desk
Handled hotel reception tasks, including check-ins, reservations, and inquiries professionally., Provided guest support to enhance their stay and address concerns.
Au pair
Customer support-Administration
Provided support for online and phone sales, managing inquiries, orders, and returns using CRM tools, while ensuring customer satisfaction in every interaction., Handled all operations for the Chile store remotely, and later became the general manager of the Argentina branch, overseeing daily operations and team coordination.
Front Desk-Back office
Managing reservations, payments, and databases in the back office while providing customer service at the front desk, handling check-ins, check-outs, and guest inquiries.
Venue Management
Assisted in organizing match venues, coordinating with teams and suppliers to ensure readiness and smooth operations.