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Kevin
Customer Service & Training Specialist with cross-cultural experience
Contacto
Competencias
Provided high-quality support to international clients, ensuring satisfaction and adherence to quality standards.
Developed and facilitated bilingual training programs for new hires and trainers, ensuring compliance with client requirements.
Excelled in communication across diverse cultural backgrounds in English and Spanish, facilitating effective interaction.
Handled administrative processes and performed audits to maintain operational compliance and quality standards.
Collaborated with cross-functional teams to improve customer interactions and service delivery.
Educación
Idiomas
Resumen
Experienced in bilingual training, customer support, and cross-cultural communication with a focus on quality and compliance.
Logros Clave
- Conducted bilingual training for staff in multiple countries, focusing on new hire onboarding and trainer certification
- Managed administrative processes for accurate payment of work hours across diverse regions
- Performed audits to evaluate compliance with KPIs such as customer satisfaction and case handling times
Experiencia
Trainer Facilitator
Conducted training in English and Spanish for staff in Guatemala, Australia, and the United States, focusing on new hires and trainer certification, ensuring compliance with client parameters., Managed the administrative process to ensure correct payment of hours worked., Performed audits to evaluate and improve compliance with key KPIs, such as customer satisfaction, case handling times, and adherence to internal quality policies., Supervised case handling and ensured quality in interactions, contributing to the continuous improvement of customer satisfaction., I developed customer interaction skills in both Spanish and English., I provided high-quality support to clients from various countries.
Customer Service Representative Agent
Proficiency with Office tools: Experience with Word, Excel, and PowerPoint for managing and presenting information., Communication and interaction skills: Excellent ability to interact with people at various levels and from different backgrounds, facilitating effective relationships., Innovation and decision-making: Ability to innovate, work in teams, and make sound decisions in critical and high-pressure situations., Sociability: Skilled at building and maintaining relationships both inside and outside the workplace., Teaching and process explanation: Strong ability to explain processes and procedures to both new and experienced individuals, using patience and effective techniques.