Carl

Provide financial and technical support to customers using Thomson Reuters solutions.. Support subscription renewals, account inquiries, product deliveries, and customer service requests.. Resolve customer issues while maintaining high-quality service standards and timely follow-up.. Successfully handled escalated cases, helping improve customer experience and loyalty.

Handled customer inquiries through email, chat, inbound, and outbound channels.. Processed returns, tracked deliveries, and provided proactive shipment updates.. Managed escalated cases with professionalism to improve customer satisfaction.. Processed retailer orders and returns with high accuracy and timely fulfillment.. Performed winner verification and special project tasks while maintaining compliance requirements.

Associate Professional Admin

Coordinated vendor relationships and served as a liaison between business units and third-party providers.. Managed travel arrangements, hotel bookings, transportation, and client visit logistics.. Created purchase orders and invoices while ensuring timely processing and documentation.. Monitored office, pantry, and boardroom budgets and inventory requirements.. Prepared monthly administrative reports and supported team-building activities.