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Carla
Customer Support Specialist at International Marketing
Contacto
Competencias
Proficient in managing client interactions, ensuring satisfaction and accurate information delivery.
Skilled in clear, professional communication across various campaigns and client interactions.
Experienced in identifying and qualifying potential clients to drive sales and engagement.
Capable of monitoring and verifying operational procedures for accuracy and compliance.
Efficient in organizing and managing schedules to optimize team productivity.
Educacion
Idiomas
Resumen
Dedicated professional with extensive experience in customer support, lead qualification, and campaign coordination. Proven ability to ensure quality, manage logistics, and communicate effectively across diverse roles in fast-paced environments.
Logros Clave
- Ensured 100% accuracy and compliance in high-volume call environments, enhancing operational efficiency.
- Consistently met and exceeded daily call and performance targets during financial campaigns.
- Coordinated logistics and scheduled appointments effectively for sales teams, increasing client engagement.
- Maintained professional communication standards across diverse campaigns, qualifying leads efficiently.
Experiencia
Quality Control Specialist
Monitored and evaluated customer calls for quality and compliance.. Verified client information before transfers to financial institutions.. Ensured accuracy and efficiency in high-volume call environments.
Cold Calling Representative (Financial Campaigns)
Conducted outbound calls to qualify leads and connect clients with financial services.. Maintained clear communication and accurate call records.. Consistently met daily call and performance targets.
Campaign Coordinator Water Filters
Scheduled appointments and coordinated daily routes for sales teams.. Confirmed client visits via messaging platforms.. Managed client communication and logistics efficiently.
Cold Calling Representative Veterans Campaign
Contacted potential clients and qualified leads.. Transferred prospects to financial representatives.. Maintained professional communication standards.
Rural Medical Service
Provided basic patient care in community settings.. Coordinated consultations and healthcare support.
Medical Internship
Completed clinical rotations in multiple specialties.. Supported patient intake and documentation.. Assisted in clinical coordination and patient care.