Experienced Quality Assurance Analyst with over a decade in the call center industry, specializing in customer interaction quality monitoring, regulatory compliance, and multilingual communication.
Reviewed and monitored customer interactions to ensure quality standards and compliance.
Applied call center best practices and standards to support customer service excellence.
Provided Spanish interpretation services, facilitating effective communication in multilingual settings.
Ensured adherence to internal policies and external regulations in quality processes.
Descubre otros profesionales con experiencia similar
