Demonstrated experience with Bilingual Customer Service.
Demonstrated experience with Quality Assurance Specialist.
Demonstrated experience with Leadership Training.
Startek
Worked for GrubHub account as a quality assurance agent.
Startek
Worked for Univision Mobile, Family Mobile, and Tmobile accounts.
TTEC
Handled customer service for Western Union Company, checking bank transactions and assisting on cancelling transactions.
Convergys (Concentrix)
Worked on Cricket wireless campaign in voice and chat departments.
Alorica
Worked on DirecTV campaign for customer service.
Business Administration and Marketing
Business Administrator and Executive Assistant
Elementary Education
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KM2
Managed campaigns audits and coachings, assisted on improvement plans for agents.
Cygnus Pacific
Managed a team of Quality assurance specialists, conducted quality evaluations and calls.
