Experienced in sales, client management, and customer support across technology, hospitality, and sales sectors.
Applied sales negotiation techniques to close high-value deals and upsell additional services.
Provided high-quality customer support and onboarding across various industries, including technology and hospitality.
Managed client bookings and curated personalized experiences for luxury service clients.
Offered technical assistance to customers in billing and product support at Comcast.
AVANTIVE SOLUTIONS
Responsible for maintaining key metrics which consisted of SPH,AHT, CH and Wrap time %, Negotiated with prospects to find the ideal fit for their needs based on discovery questions, Used retention based on current offers to upsell additional LOBs, generating more revenue, Top performer, closing...
SELF-EMPLOYED
Managed client bookings for luxury accommodations, private transportation and flights, Organized private tours and curated experiences, White glove hospitality, maintenance, catering, gardening, health care and pet care
BOOM SOURCING
Sales agent for health and auto insurance, Responsible for determining qualified applicants
COGNIZANT TECHNOLOGY SOLUTIONS
Responsible for onboarding new recruits on customer service procedures, Highest quality customer service lead to promotion to onboard supervisor
International Business Administration
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Organized private tours and curated experiences, managing logistics for clients.
COMCAST
Sales Representative, Retention of customers on a case by case basis, Tech support for pre-existing customers, Customer service in billing department for new and ongoing customers
