Experienced QA analyst specializing in creating tools that improve evaluation efficiency and standardize documentation processes. Skilled in data analysis, automation, and mentoring within the tech support and travel domains. Bilingual in English and Portuguese.
Designed and implemented tools to optimize evaluation workflows and data reporting.
Developed statistical reports and process standardization tools for improved case management.
Applied Python skills to support data analysis and process automation projects.
Utilized database skills to support data collection, storage, and reporting tasks.
Fluent in English and Portuguese, facilitating effective communication across diverse teams.
IGT SOLUTIONS
Developed a tool using google sheets to reduce evaluation time by 30%, Created a tool using excel to generate statistical reports to discover atomic behavior trends.
IGT SOLUTIONS
Developed a tool using excel to reduce personal AHT and standardize cases documentation.
Foundever Colombia
Backup coach for 2 months, Mentor for new associates for 2 months
Data Science engineer
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