Carlos

Customer Service & Tech Support

Provided technical support to customers experiencing issues with their Optimum residential services, assisting in troubleshooting problems related to internet, TV, and phone service., Delivered high-quality customer service to ensure efficient issue resolution and strong customer satisfaction., Accurately documented all interactions and solutions using internal support systems to maintain continuity and service quality.

Customer Service/ Appointment Setter

Scheduled appointments for clients attending the renowned Paul Mitchell show, serving as a liaison between clients and stylists to ensure a smooth and efficient booking process., Provided personalized and engaging interactions, while also developing strong communication and organizational skills in a fast-paced environment.

Customer Service

Intake Specialist/ Case Management Assistant

Contacted attorneys and law firms daily to confirm case status, including litigation, negotiations, or ongoing treatment., Consistently achieved daily targets of 100+ touches and 20+ calls, ensuring efficient case monitoring and follow-up.