Experienced logistics professional specializing in team leadership, import/export coordination, and client communication. Adept at managing complex supply chains and ensuring compliance.
Handled freight dispatch, track & trace, and intercontinental logistics, ensuring timely deliveries.
Led logistics teams, developed improvement plans, and trained staff to optimize service performance.
Managed PODs, BOLs, customs clearance, and ensured adherence to transportation regulations.
Acted as a liaison with clients, resolving conflicts and ensuring service expectations were met.
Hubtek
Lead a team of logistics accelerators, ensuring SLA compliance for U.S.-based clients., Develop and implement performance improvement plans across multiple accounts., Conduct client alignment meetings and ensure dispatch accuracy and service quality.
Hubtek
Provided real-time support for freight tracking, delivery scheduling, and issue resolution., Collaborated with drivers and dispatchers to ensure on-time pickups and deliveries., Handled PODs, BOLs, and customer-facing documentation with accuracy.
UPS
Supported customs clearance and import logistics for the UK and U.S., Maintained compliance with freight and government agency documentation., Contributed to the Cargo Customer Assistance (CCA) team.
Amor Verde SAS
Managed inventory and imported key raw materials., Coordinated internal logistics operations and ensured inventory reliability., Developed performance reports for leadership decision-making.
B.A.
English Certificate
High School Diploma
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Proficient in Excel, TMS, CRM, and logistics systems, supporting operations and analysis.
