Experienced agent with a strong background in client support, technical assistance, and team supervision across diverse industries. Skilled in multilingual communication and document translation.
Managed and supported customer inquiries and reservations via phone and online platforms.
Assisted users with technical issues related to educational programs and website functionalities.
Reviewed agent interactions and reported for quality assurance in a supervisory capacity.
Translated documents and reports between English and Spanish for company needs.
Teleperformance Peru
Answer calls from Guest from around the world that would like to ask questions about the properties we have or would like to book or change a reservation they have.
eTeacherGroup
Customer Service: Support for students with their enrollment, their courses, problems they have with classes, schedules, teachers, and payments., Technical Support: Support to the students with the use and updating of the programs for the realization of the classes and the use of the Institute...
Teleperformance Peru
Manage and review interactions made by our agent to correct any mistakes in the cases they have during the day., Report to their supervisors to improve interactions with the guests.
Teleperformance Peru
Answer calls from Guest from around America and assist they with the deliveries they want.
Administration and Commerce
Computing and Computer Science
Expert in Electricity and Basic Digital Electronics
Business Administration
Computer repair and assembly
Proficient in Microsoft Office Suite, Corel Draw, AutoCAD, and Photoshop for various professional tasks.
Premium Data S.A.C.
Translation of documents and reports directed by the company IPSOS APOYO.