Dedicated project management professional with over a decade of experience leading IT and telecommunications projects, focusing on efficient delivery and stakeholder satisfaction.
Oversaw planning, execution, and delivery of multiple IT projects across different teams.
Led diverse teams of developers, engineers, and analysts to achieve project objectives.
Maintained communication with clients to understand requirements and ensure satisfaction.
Applied knowledge of IT systems, telecommunications protocols, and software development.
Dlrdmv (SaaS)
Handled client communications and outreach with excellent phone and written English., Supported transition to new phone-based systems for improved client engagement.
DynamicWeb (SaaS)
Coordinated 50+ cold calls and 25+ emails daily to qualify leads and set appointments., Maintained accurate CRM records, ensuring smooth handoffs to sales/operations teams., Consistently exceeded weekly quotas by organizing workflows and communication between clients and internal staff., Developed outreach strategies that increased efficiency—parallel to dispatch prioritization tasks.
Fusion BPO Services
Supervised and supported a team of agents, ensuring call quality and customer satisfaction., Directed cross-functional communication between departments to resolve issues quickly., Created structured workflows to handle 80+ customer inquiries per day., Enhanced team efficiency by documenting and optimizing processes—similar to dispatch reporting requirements.
Multiple Companies
High School Diploma
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Scheduled appointments, coordinated follow-ups, and maintained detailed records for clients., Handled 50–80 calls daily across industries (SaaS, financial services, marketing)., Resolved objections in real-time and provided accurate updates—transferable to dispatcher communication with drivers/customers.
Dish Network
Managed 50–80 outbound B2B calls and 40–70 inbound B2C calls daily., Coordinated solutions for customer issues while ensuring timely resolution., Provided leadership in retention and cross-selling efforts by managing workflows and reporting—aligned with dispatching responsibilities.
