Carlos - Tech Support & Team Management with 5+ years experience in Customer Service
Resumen
Experienced professional in technical support, customer service, and team management with a proven track record in troubleshooting, coaching, and workforce oversight.
Video Resume
Logros Clave
- Managed customer service operations, improving problem resolution and customer satisfaction.
Habilidades
Provided technical troubleshooting and support for home comfort devices and subscription services.
Supervised teams across different companies, focusing on coaching, training, and workforce management.
Delivered exceptional service by resolving complex customer issues efficiently.
Applied problem-solving skills to troubleshoot and resolve a wide range of technical and customer service issues.
Performed data analysis tasks related to workforce management and operational efficiencies.
Idiomas
Experiencia
Team Leader (Supervisor)
MSC Direct
Data Entry, Data Analyst, Coaching, Training, Workforce Management, Real-Time Adherence, Supervisor, Problem Solver, Ability to Adapt, Collector, Account Receivable, Order Processing
Team Leader (Supervisor)
Netflix
Data Entry, Data analysis, Coaching, Workforce Management, Real-Time Adherence, Supervisor, Problem Solver, Ability to Adapt, Customer Service and Tech Support
Educacion
Eagle Wings School
Bachelor's Degree in Sciences and Humanities