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Carlos
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Contacto
Competencias
Demonstrated experience with Team Leadership.
Demonstrated experience with Conflict Resolution.
Demonstrated experience with Emotional Intelligence.
Demonstrated experience with Creativity.
Educacion
Idiomas
Experiencia
BACKOFFICE LEADER
Provided service for Liberty Latin America – Panama as BackOffice operations leader, analyzing and distributing workflow.
TECHNICAL AGENT
Line relocation at Teleperformance, contracted as a technical support agent for Liberty Latin America – Puerto Rico.
CONTENT MODERATOR
As a content moderator, I ensured accurate enforcement of policy guidelines. After eight months of strong performance, I advanced to Team Leader, successfully managing a team of 16 to meet shared operational goals.
TEAM LEADER
Promoted to Team Leader after nine months as a Content Moderator, gaining a strong operational perspective. Led a team of 16, prioritizing people development and goal achievement through coaching and support.