Experienced customer service representative with team leadership, dispute management, and technical support expertise, specializing in enhancing team performance and customer satisfaction.
Extensive experience in direct customer support and service quality management.
Led teams and provided coaching to improve performance metrics.
Effective in public relations and client interaction, ensuring clear information exchange.
Organized workload efficiently to handle multitasking under pressure.
Teleperformance (Chime Account)
Led and coached a team to exceed KPIs, including AHT, QA, FCR, and CSAT., Managing disputes experience to escalate customer’s issues and give them a resolution efficiently., Trainer and support managing experience for helping agents to improve their quality performance., Provide high-level customer...
The office gurus (Sunnova Energy account)
Industrias la constancia SA de CV
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Proficient in using Salesforce and Talkdesk for customer support and issue resolution.
