Dedicated to providing comprehensive client evaluations, case management, and customer support across legal and service industries with proven role progression.
Experience in evaluating legal cases and drafting legal documents to support litigation.
Handled client inquiries, managed communications, and resolved issues across healthcare and hospitality sectors.
Assisted clients with bookings and service options in travel and hospitality industries.
Performed quality reviews and generated performance reports to improve service delivery.
The Office Gurus - Morgan & Morgan Law Firm
Conduct initial client evaluations to assess the viability of legal cases., Collaborate with legal teams to ensure effective and timely case management., Organize and analyze medical and legal documents to support trial preparation., Manage client communications, providing timely updates and information., Assist in drafting and reviewing essential legal documents for case submissions.
Sykes El Salvador - Cigna Medicare
Assisted clients with inquiries about medical plans, coverage, and benefits., Handled sensitive information with confidentiality and adhered to response deadlines., Resolved client issues promptly, ensuring customer satisfaction.
Teleperformance El Salvador - Hilton Worldwide Holdings Inc.
Assisted clients with booking accommodations and additional services., Recommended options based on client preferences, budgets, and specific needs.
Focus Services LLC El Salvador – Travel Pass Group
General Baccalaureate
Advanced English Course
Bachelor’s in Dietetics and Nutrition
Basic First Aid Training
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Provided customer support to help clients find suitable lodging options., Conducted quality assurance reviews of calls and generated weekly performance reports., Collaborated with team leaders to improve service quality and achieve team goals.
