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Carlos
Data Analyst with 5+ years of experience in financial services
Contacto
Competencias
Utilized statistical techniques and tools like Excel and SQL to interpret complex datasets and generate actionable insights.
Created dashboards and visual reports with Power BI and Tableau to communicate findings effectively to stakeholders.
Developed and optimized SQL queries for data extraction, manipulation, and reporting across multiple databases.
Built predictive models and scenario analyses to support business planning and risk assessment.
Educacion
Resumen
Results-driven data analyst with over 5 years of experience in financial services, skilled in data visualization, SQL, and reporting. Committed to delivering actionable insights and supporting data-driven decisions.
Logros Clave
- Led data integration project improving reporting efficiency by 30%.
- Developed dashboards that enhanced decision-making process for multiple departments.
- Progressed from junior analyst to senior role, handling complex data models and analytics.
Experiencia
Conductor uber
CVP Inbound Sales
Deliver an overall superior customer service experience for prospective guests., Converted prospective guests into clients via inbound sales calls., Reached out to guests pre-arrival to offer concierge assistance.
Engagement Agent
Handled the software activation for Marketing, Loyalty and Appointment software for small and big business., Showed the merchant how to use the software and engaged the merchant to the company.
IT HelpDesk 1.5 & Access Management
Gave technical support through phone, email and chat., Helped users fix their applications such as credentials and issues inside the company's applications., Assisted users with their Microsoft Exchange account.
IT Helpdesk Level 1
Gave technical support through Phone, Email and Chat., Helped users fix applications within the companies own apps.
IT Helpdesk Level 1
Assisted Sanofi Employees by resetting Password with Active Directory., Assisted user with any lost files or emails on outlook.
Customer Service Representative
Worked for 3 different campaigns, Time Warner Cable, Chatter Communication and Dish with bills, payments and issues with their bills and some tech support.