Carlos - Software Engineer with 5+ years of experience in web development

Extensive experience in building interactive web features and client-side logic.

Used React for developing modular, maintainable user interfaces.

Applied Node.js for server-side development and API integration.

Managed code repositories and collaborated with teams using Git workflows.

Streamlined customer order updates and creation processes., Assisted with claims related to returns and dissatisfaction., Mentored agents to enhance goal achievement and performance.

Conducted troubleshooting for internet services and point of sale devices, including tablets and card readers., Directed a team focused on improving metrics and follow-up procedures., Oversaw sales operations, supporting case follow-ups to optimize performance., Delivered business remote assistance, addressing technical challenges efficiently.

Handled a high volume of calls, resolving customer inquiries on home insurance policies., Guided clients in understanding their insurance coverages and available options.

Attended continuing education courses to stay current on referral processes and best practices., Developed a bridge between clinics and patients (kids mostly) to send them with the best specialists., Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services., Scheduled and confirmed referral appointments to reduce wait times for patients.