Dedicated professional with over 6 years of experience in hospitality, cruise services, and facility administration. Adept at dispatch coordination, staff supervision, and process improvement to enhance guest experiences and operational effectiveness.
Managed communication and scheduling of maintenance dispatches across cruise and resort facilities.
Supervised front desk and guest relations teams to ensure high satisfaction and efficient operations.
Maintained detailed service records and supported administrative operations in hospitality environments.
Trained front desk staff and supported team development in customer-facing roles.
Royal Caribbean Group
Coordinated maintenance dispatch operations onboard cruise vessels., Maintained detailed electronic and physical service records., Supported Hotel Maintenance Manager with administrative operations., Ensured timely resolution of maintenance issues affecting guest experience.
Sun Village Resorts and Spa
Supervised front desk staff and daily operations., Resolved guest concerns ensuring high satisfaction levels., Coordinated with housekeeping and departments for smooth operations., Managed inventory control and supported cost-efficiency initiatives.
Azzurro Club Resort
Managed reception operations and trained front desk staff., Promoted hotel services to increase revenue., Delivered exceptional guest service and problem resolution.
High School Diploma
Information & Computer Systems Certification
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Facilitated communication between departments to ensure smooth day-to-day operations.
