Experienced product manager specializing in SaaS and mobile applications with a proven track record of launching successful products.
Managed product lifecycle, defined roadmaps, and prioritized features for SaaS products.
Applied Scrum and Kanban practices to streamline development processes.
Collaborated with design teams to improve app usability and interface design.
Utilized analytics tools to interpret user data and inform product decisions.
Webhelp El Salvador
Skilled and trained to take calls, chats and email for traveling services., Modifications, cancellations and creation of new bookings for car rentals, hotels, flights, and meeting rooms for companies around the world.
Sykes LTD
Focused on providing support to agents taking calls and new hires., Trained to handle escalations when applicable.
Sykes LTD
Focused on providing assistance with online banking processes and handling charges disputes.
Sykes LTD
Experience in travel agencies and handling of hotels, car rental bookings, flights and activities reservations.
Bachelor in Business Administration
High School
Descubre otros profesionales con experiencia similar
Convergys
Providing customer services on any billing situation and offering services for phone, internet and TV plans.
Sykes
Handling escalations for specific caller who required a manager on different scenarios.
Sykes
Focused on cancellations, modifications, relocations and complaint processes.
