Experienced construction project manager with a strong record of delivering projects on time and within budget.
Managed multiple construction projects, overseeing planning, execution, and delivery.
Led cross-functional teams to achieve project goals efficiently and effectively.
Controlled project budgets by monitoring costs and reducing waste.
Negotiated contracts with suppliers and subcontractors to ensure favorable terms.
Pronto BPO-Virtual Executive Assistance
Answer calls from new prospects and set appointments with the president of the company using Zoom., Send documentation needed for new clients to understand executive services., Investigate new clients through different platforms to ensure they are good prospects., Create electronic files for new clients., Follow up on shipments and ensure they reach their destination., Update customers on shipment status., Collect payments from customers and pay the driver.
KONTACT ART SERVICE, S.A.
Provide technical support for online meetings using MCU services., Set up end point devices compatible with server services., Troubleshoot IPs, ports, usernames, and passwords for services provided., Internal technical support to customers regarding usernames, passwords, PC hardware and software issues., Set up new workstations and manage internet bandwidth., Provide backup support to webmaster and monitor website status.
XEROX GUATEMALA AND GUEST-TEK GUATEMALA
Provide technical support to customers or guests at hotels worldwide., Connect and troubleshoot devices to access the internet., Perform basic and advanced troubleshooting for IPs, DNS, and proxy addresses.
General Equivalence Diploma
Electronics Engineering
High Reliability Soldering Technician
Heating Vacuum and Air Conditioning Technician
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Team lead for Coca Cola branch collections., Support operations trainer and manager for Claro Guatemala, El Salvador, and Panama., Supervisor and QA analyst in Parago account.
TELGUA, S.A. (TRACFONE)
Technical support for customer service agents., Process escalated case numbers and service order tickets.