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C

Carlos

Collection Specialist with 8+ years of financial and portfolio management

Contacto

Guatemala City, Guatemala, Guatemala
Disponible en CazVid
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Competencias

Accounts Receivable ManagementAdvanced

Handled collections, payment processing, and reconciliation of various payment methods and account discrepancies.

Financial ReportingIntermediate

Prepared comprehensive financial reports detailing outstanding balances and account statuses for clients.

Customer Communication & NegotiationIntermediate

Conducted cadence calls and correspondence with customers and internal teams to resolve account issues.

Use of Technical ToolsIntermediate

Utilized MS Excel, MS Word, SAP, and Atlas Portal for data management, reporting, and account tracking.

Educacion

Bachelor
SAN CARLOS DE GUATEMALA UNIVERSITY
Completed JAN 2020

Idiomas

EnglishAdvanced

Resumen

Dedicated professional with over 8 years managing collections, portfolio analysis, and financial reporting. Skilled in reconciliation, client communication, and using technical tools like SAP and MS Office Suite. Proven ability to manage diverse portfolios and implement effective collection...

Logros Clave

  • Resolved payment discrepancies and collected overdue balances, improving cash flow efficiency.
  • Managed diverse portfolios, including U.S. clients, ensuring accurate reconciliation and processing of payments.
  • Conducted regular client and internal team calls, fostering effective communication and strategic account resolution.

Experiencia

Collection Specialist

HCL TECH
DEC 2012 - NOV 2020

Responsible for resolving payment discrepancies and collecting overdue balances through professional correspondence, telephone conversations, and conference calls in coordination with customers and internal teams, utilizing Root Cause Analysis (RCA)., Perform billing adjustments and contract...

Senior Portfolio Analyst

CAPGEMINI
SEP 2020

Senior Portfolio Analyst responsible for managing a diverse range of U.S.-based clients., Reconciled and processed various payment methods, including checks, EFT, and ACH transactions., Oversaw significant portfolios across different customer segments, conducted collection activities, and gained a...

Habilidades

Accounts Receivable ManagementFinancial ReportingCustomer Communication & NegotiationUse of Technical Tools
Publicado en CazVid - 17 may 2026
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